The purpose of this document is to bring your attention to In The Frame (Manchester) Ltd's (trading as Frames.co.uk) policy regarding the use of, and protection of, personal data stored on our systems. It also explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.
In accordance with the Data Protection Act 1998, In The Frame (Manchester) Ltd is registered as a 'Data Controller' on the public Register of Data Controllers as maintained by the UK's Information Commissioner.
Information Commissioners Office - Registered Data Controller - ZA286204.
PCI DSS Compliant.
We store your data on secure servers within the UK.
Your data is encrypted using 2048 bit EV SSL during transit from your computer to our secure UK servers.
We collect the personal information required to process and and ship your order. Your personal information is encrypted in transit via 2048 bit EV SSL issued by Google & DigiCert.
In order for us to take and fulfill an order, we will be required to collect some personal information from you. This will include your full name, delivery and billing address, email address. You can optionally provide us with your company name if you wish to invoice your company. We require your email address so we can email your invoice to you as it is very important to double check your invoice for errors before manufacture begins. You can optionally provide us with your phone number, we recommend this as we send out free text messages with delivery updates including a one hour time slot on the day of delivery. In order to process a payment, our merchant providers Stripe will be required to collect your payment details. Frames.co.uk never see's or stores your payment details. All your personal details are encrypted securely using 2048 bit EV SSL Security which is confirmed by a green bar being displayed in your browser during our checkout process. Your personal details will be stored on secure servers within the UK for as long as you hold an account with us. By placing an order with us, you are automatically creating an account with us. You can close your account any time by contacting us and your personal details will be deleted. We store your details to make it quicker and easier for you to shop again with us. We also store your IP address. This is used for security enabling us to ban users with suspicious activity.
Your personal information is used internally on a need to know basis and is only used to process your order (fulfil your contract with us). Our staff members only have access to what they need to know to fulfil your contact with us. For example, packaging staff will have access to your name and address until your order has been dispatched, once dispatched they will no longer be able to access these details. Customer service staff will be able to see your entire order and personal details until your order has been dispatched. Once dispatched, your personal details are hidden from the order and will only be displayed if you call up to repeat an order or place a new order and want us to deliver to the same address as a previous order.
We enforce a strict policy for the destruction of all printed documents containing your personal details. When you place an order with us your 'job sheet' will be printed and stay with your order during production within our UK factory. This job sheet contains your full name, delivery address, phone number (required in case we need to call you with a query) and email address (in case we can not get through via phone). When your order has been dispatched your job sheet will be securely bundled at the end of the day with the rest of the day's orders. We keep the daily bundled job sheets for 1 week before destruction in case there are any issues with your order, we can look back through any written notes on the job sheets.
We will never rent or sell your information to third parties.
We collect information to provide a better experience to all of our users - from figuring out basic things like what version of web browser you are using to deliver the best version of our website, to more complex things like how our website performs across different devices, such as mobile phones and tablets.
We collect information in the following ways:
We do not track your browsing habits across other web sites, we can only record information from our own web site.
All the data we collect is processed in accordance with the Data Protection Act, we are registered as a data controller with the Information Commissioner's Office, registration number ZA286204. The information we collect is only used for the purposes of processing and fulfilling your order and assisting with the process of any future orders placed with us. For example, if you would like to place a second order with us, you won't need to enter your delivery address again if it has not changed. Making your checkout experience quicker and simpler.
Frames.co.uk never see your credit or debit card details. All payments are handled by our payment processors, Stripe.
We work hard to protect Frames.co.uk and our users from unauthorised access, unauthorised alteration, disclosure or destruction of information we hold. In particular:
Cookies are very small text files that are stored on your computer when you visit some web sites.
We will never send you marketing messages via text message.
When checking out on our website, we will give you the choice to opt-in to our marketing emails. If you opt-in, we will occasionally send you marking messages via email, most commonly emails containing exclusive gift vouchers.
You can unsubscribe from these marketing messages any time by clicking the unsubscribe link at the bottom of any of our emails.
We will never send marketing messages via text message.
Under The Data Protection Act 1998 you have the right to find out what information we hold about you.
We only hold personal information for people who have placed an order with us in the past. We don't store any personally identifiable information for anyone who has not placed an order with us. The personal information we hold about our customers is limited to the information provided during checkout and includes: Name, Phone Number, Email Address, Delivery Address, Billing Address. We also store your IP address and any IP addresses you have used when placing orders with us online.
You have the right to request a copy of the personal information we hold about you and we do not charge a fee for dealing with such a request. To make the request, please write to us at Data Protection Officer, Frames.co.uk, 58 Ashfield Road, Sale, Cheshire, M33 7DT. Please make sure to include your Full Name and Address and any order numbers you have received from us in the past so we can locate you in our database. We will respond within 40 days to your request.
You have a lot of rights relating to your personal information.
For information and requests regarding privacy, security and data protection, its best to write to our data protection officer directly. Please include details of how to respond to you within your letter, such as a reply address, email address or phone number. All requests will be responded to within 40 days.
Data Protection Officer
58 Ashfield Road
For all other queries, click here to find our contact details for sales and customer services.