0871 288 7602 Sales Enquiries Monday to Friday 9am - 5pm

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When you spend over £30

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Privacy Policy

  PCI DSS Level 1 Certified
  Data Protection Registration ZA286204

Personal Information We Collect

We collect the personal information required to process and and ship your order. Your personal information is encrypted in transit via 2048 bit EV SSL issued by Google & DigiCert.

In order for us to take and fulfill an order, we will be required to collect some personal information from you. This will include your full name, delivery and billing address, email address and phone number. In order to process a payment, our merchant providers Stripe will be required to collect your payment details. Frames.co.uk never see's or stores your payment details. All your personal details are encrypted securely using 2048 bit EV SSL Security which is confirmed by a green bar being displayed in your browser during our checkout process. Your full name, delivery address, billing address, phone number and email address will be stored permanently on our secure servers. We need to store this information to process and ship your order and for our records.

Third Parties

We will never rent or sell your information to third parties.

We will share some of your information with trusted third parties in order to take and fulfill your order.

  • In order to deliver your order, we will share your name, email, contact number and delivery address with a courier. Usually, but not limited to, DPD Local.
  • In order to take payment for your order, your payment details will be collected and processed via our credit card merchants, Stripe. We will also provide Stripe with your name, email, phone number, billing address and your order id. Stripe will provide Frames.co.uk with the last 4 digits of your card number and the type of card you used to pay, for example, Mastercard, Visa etc. For maximum security, Frames.co.uk never see or store your full card number or security code. All payment information is handled by the payment processors, Stripe™.
  • In order to contact you via email, for example, sending your order confirmation email, we will share your name and email address with our email processing providers, Rackspace, Mandrill and MailChimp. These providers will also handle any email attachments, including your order's invoice, which contains your name, phone number, email, delivery and billing address and details of your order with Frames.co.uk.
  • In order to collect genuine reviews from our customers, we will share your name, order number and email with TrustPilot.
  • In order to provide delivery and order updates by sms text message, we will share your phone number with our phone and text messaging providers, Twilio. We never send spam or advertisements to your mobile by text message.

Information We Collect

We collect information to provide a better experience to all of our users - from figuring out basic things like where you are to determine the correct delivery prices, to more complex things like how our website performs across different devices, such as phones vs tablets.

We collect information in the following ways:

  • Information you give us. For example, when you checkout on our website, we ask you for personal information, like your name, email address, telephone number, billing and delivery address and your payment details. Frames.co.uk do not see your payment details, when you enter them they are handled directly by Stripe, who are our payment providers.
  • Information we get from your use of our website. This information includes:
    • Device information. We collect information about what browser you are using and your I.P address. Browser information is mainly used to show you the correct version of our website. We will show different versions if you are on a mobile phone due to the differences in screen size. We collect your I.P address mainly for security reasons. If we detect unusual activity from an I.P address we have the facilities to ban it from accessing our services.
    • Information collected by Google Analytics. We use Google Analytics to provide us with the analytics required to make business decisions. The information collected can not be used to identify you personally but is required by us to monitor the performance of the web site.

We do not track your browsing habits across other web sites, we can only record information from our own web site.

All the data we collect is processed in accordance with the Data Protection Act, we are registered as a data controller with the Information Commissioner's Office, registration number ZA286204. The information we collect is only used for the purposes of processing and fulfilling your order and assisting with the process of any future orders placed with us.

Information Security

Frames.co.uk never see your credit or debit card details. All payments are handled by our payment processors, Stripe.

We work hard to protect Frames.co.uk and our users from unauthorised access, unauthorised alteration, disclosure or destruction of information we hold. In particular:

  • Where possible we host our services within Google Data Centers to take advantage of their vast knowledge and experience with Information Security, Data Center Physical Security, Server and Software Security, Data Access, Data Disposal, Data Encryption, Secure Global Networks, Intrusion Detection, Security Scanning, Compliance, Certifications, Operating System Patches, Firewalls, Penetration Testing, Logging, Monitoring, Sensitive Data Management, PCI Regulations and HIPAA Regulations. More information on the security at Google's Data Centers can be found here. https://cloud.google.com/security/
  • We encrypt many of our services using 2048 bit EV SSL issued by Google & DigiCert.
  • We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorised access to systems.
  • We restrict access to personal information to Frames.co.uk employees who need to know that information in order to process it and are subject to strict contractual confidentially obligations. They may be disciplined or their contract terminated if they feel to meet these obligations.
  • For maximum security, Frames.co.uk never see or store your full card number or security code. All payments are handled via our merchant providers, Stripe. Frames.co.uk will only ever see the last 4 digits and the type of the card you paid with.

How We Use Cookies

Cookies are very small text files that are stored on your computer when you visit some web sites.

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process. You can disable any cookies stored on your computer, but this may stop our web site from functioning properly.

This web site uses cookies to:

  • Remember what is in your shopping basket
  • Track the pages you visit via Google Analytics
  • Allow you to share pages with social networks, such as Facebook

Data Requests

Under The Data Protection Act 1998 you have the right to find out what information we hold about you.

We only hold personal information for people who have placed an order with us in the past. We don't store any personally identifiable information for anyone who has not placed an order with us. The personal information we hold about our customers is limited to the information provided during checkout and includes: Name, Phone Number, Email Address, Delivery Address, Billing Address. We also hold non personally identifiable information including your IP address and Browser Version.

You have the right to request a copy of the personal information we hold about you and we do not charge a fee for dealing with such a request. To make the request, please write to us at Data Protection Request, Frames.co.uk, 58 Ashfield Road, Sale, Cheshire, M33 7DT. Please make sure to include your Full Name and Address and any order numbers you have received from us in the past so we can locate you in our database. We will respond within 40 days to your request.

       Frames.co.uk is a trading name of In The Frame (Manchester) Ltd. Company 05082556. VAT GB738474009. ICO ZA286204.
© 2018 In The Frame (Manchester) Ltd. 58 Ashfield Road, Sale, Cheshire, M33 7DT. All third party logos displayed are respective of their registered owners.