We collect the personal information required to process and and ship your order. Your personal information is encrypted in transit via 2048 bit EV SSL security provided by VeriSign / Norton.
In order for us to take and fulfill an order, we will be required to collect some personal information from you. This will include your full name, delivery and billing address, email address and phone number. In order to process a payment, our merchant providers Stripe will be required to collect your payment details. Frames.co.uk never see's or stores your payment details. All your personal details are encrypted securely using 2048 bit EV SSL Security which is confirmed by a green bar being displayed in your browser during our checkout process. Your full name, delivery address, billing address, phone number and email address will be stored permanently on our secure servers. We need to store this information to process and ship your order and for our records.
We will never rent or sell your information to third parties.
We will share some of your information with trusted third parties in order to take and fulfill your order.
We collect information to provide a better experience to all of our users - from figuring out basic things like where you are to determine the correct delivery prices, to more complex things like how our website performs across different devices, such as phones vs tablets.
We collect information in the following ways:
We do not track your browsing habits across other web sites, we can only record information from our own web site.
All the data we collect is processed in accordance with the Data Protection Act, we are registered as a data controller with the Information Commissioner's Office, registration number ZA286204. The information we collect is only used for the purposes of processing and fulfilling your order and assisting with the process of any future orders placed with us.
Frames.co.uk never see your credit or debit card details. All payments are handled by our payment processors, Stripe.
We work hard to protect Frames.co.uk and our users from unauthorised access, unauthorised alteration, disclosure or destruction of information we hold. In particular:
Cookies are very small text files that are stored on your computer when you visit some web sites.
Under The Data Protection Act 1998 you have the right to find out what information we hold about you.
We only hold personal information for people who have placed an order with us in the past. We don't store any personally identifiable information for anyone who has not placed an order with us. The personal information we hold about our customers is limited to the information provided during checkout and includes: Name, Phone Number, Email Address, Delivery Address, Billing Address. We also hold non personally identifiable information including your IP address and Browser Version.
You have the right to request a copy of the personal information we hold about you and we do not charge a fee for dealing with such a request. To make the request, please write to us at Data Protection Request, Frames.co.uk, 58 Ashfield Road, Sale, Cheshire, M33 7DT. Please make sure to include your Full Name and Address and any order numbers you have received from us in the past so we can locate you in our database. We will respond within 40 days to your request.