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Terms And Conditions

These terms and conditions apply to the use of this web site and by accessing this web site and/or placing an order you agree to be bound by these terms and conditions set out below. If you do not agree to be bound by the terms and conditions set out below you may not use or access this web site.

In-line References

You may see in line references next to some sections on this website, here's what they are refering to.

‡ Free delivery applies to orders over £30.00 being delivered to selected postcodes. Click here for full delivery details.

† All our online prices are up to 55% off our highstreet prices. Verified by the Advertising Standards Authority as a like for like comparison. The prices displayed online already include this discount.

Stock & Availability

If you require an order to be delivered on a specific date we strongly recommend you contact us to confirm stock levels and manufacture times.

This web site shows stock information along side most products. Whilst the figures displayed are an indication of our current stock level, they may not be 100% accurate. Please also note that the phrase "In Stock" may not refer to the product in its entirety and may be referring to the materials required to manufacture the product. In the event of an item being ordered that is out of stock we will notify you as soon as possible via email, phone or text message.

Prices & Payments

We accept VISA, Mastercard and American Express. It is very important that you check your invoice straight after placing your order.

All prices, unless otherwise stated, are displayed in GBP and are inclusive of UK VAT at 20%. Prices may change at any time. We accept most major credit and debit cards via our web site and over the phone, including VISA, Mastercard and American Express.

UK VAT at 20% will be charged on all orders. We can not remove VAT from your order if you live on the Channel Islands or outside of the UK. As stated on the website for Channel Island residents, linked here, "It should be noted that the UK supplier is under no obligation to remove VAT from any transaction or sale". If you live outside of the UK you can check with your countries VAT agency to find out if and how to claim the VAT back. Full details of any VAT paid and our UK VAT number can be found on your invoice.

By placing your order online with us you are giving us permission to charge your credit or debit card for the amount displayed on the web site basket plus any delivery or freight charges as explained on our delivery info page. If your payment is declined for any reason we will periodically re-attempt to charge the payment card. We may also contact you via email or phone to inform you of the unsuccessful payment and to update your payment details.

An invoice will be sent via email after placing your order. If you do not receive an invoice within 10 minutes of placing your order, contact us immediately to request one. It is important that you check your invoice carefully as once an order for made to measure picture frames has begun being manufactured it can not be changed or canceled for any reason whatsoever.


Please note that we manufacture the majority of our products to order and manufacture times need to be added to your delivery time.

We will dispatch all our made to measure products after the time of manufacture. Current manufacturing times can be seen on our delivery information page under the help and support menu tab. If you have an urgent requirement, you may select priority service when in the basket for a faster service.

Delivery charges for your order will be calculated automatically in the basket. If you select the wrong delivery address you agree for your card to be charged for the correct amount within 14 days of placing your order without notice. We will usually dispatch your order via Interlink Express who require a signature upon delivery. We may also dispatch smaller items with Royal Mail who do not require a signature, however we only dispatch items with Royal Mail that are usually small enough to push through your letter box, such as picture hooks or tape. We may change our couriers at any time without notice.

It is your duty to take delivery. This obligation consists in carrying out all the acts that could reasonably be expected from you in order to enable the couriers to make delivery and in taking over the goods. Further, preparatory measures such as the provisions of plans, are also part of the cooperation required of you. In the event that our couriers attempt a delivery and you are not available to sign for the delivery or the delivery is refused your order will be taken back to the carriers depot. You must arrange with the carriers directly to re-arrange the delivery within 5 working days. Failure to do so will result in the order being sent back to ourselves and a returns charge of £12.00 will be applied to your order. There will also be a further charge of £6.95 to for us to send out the order again. Whilst we do our best to inform you of delivery dates and times, it is your responsibility to ensure someone is available to sign for your order upon delivery. If you have placed an order for a made to measure product, refusing a delivery does not give you the right to a refund.

It is your responsibility for any payments due for local customs and import duties. ( Not applicable to UK residents as we dispatch from the within the UK ).

In the unlikely event that your order does not arrive in the allotted timescale, please advise us via phone or email as soon as possible so we can investigate with our couriers. Any dates quoted for delivery are approximate and we will not be liable for any costs caused by a delay. It is your responsibility to order from us with adequate time to prevent any disappointment resulting from a late delivery.

In the basket you are asked which delivery option you would like. You must choose the correct option for your area. For example, if you are in Northern Ireland, you must choose the Northern Ireland delivery option. If you do not choose the right option and we incur a delivery charge due to this, you agree for us to re-charge your credit or debit card for this amount without notice.


It is your responsibility to ensure items collected are packaged safely and are insured during transit.

If we have arranged for a parcel to be collected and sent to us, you understand we are not liable for the loss or damage to the goods whilst in transit. Whilst our couriers will take great care handling your goods and the loss rate is extremely low, mishaps can happen and we will not be liable. If your items are of value, please let us know and we will quote for insurance of these items whilst in transit. It is your responsibility to ensure a parcel arrives with us in good condition, regardless of who has arranged the couriers collection.

Consolidating Orders

Multiple orders to the same recipient and address may be sent in the same box.

If you have placed multiple orders with us that are due to be dispatched on similar dates, we may consolidate your orders into one parcel. Your invoices will remain the same and still have multiple order numbers, the only difference is that your orders will be sent in the same box.


Some devices may display colours differently. Please contact us if you have any questions relating to exact moulding colours.

Some devices display colour different to others, so if the exact colour is key to your order please phone us to order a sample before ordering your frame as it may not be the exact same colour as displayed on your device. Please also take into consideration the colours of the side of the mouldings which may vary from the colour of the face. Again, please contact us if you have any questions about moulding colours.

In the event of an order being placed for a large frame using a thin moulding, we may upgrade your moulding free of charge to a thicker version of the same frame. This will ensure that your frame is more suited to your artwork dimensions and strong enough to be hung on the wall without flexing. Where a moulding is the same shape and colour we will not contact you to inform you of this upgrade.

Returning Made to Measure Items

If you are unsure about any of the materials or finishes, we strongly recommend you order samples before placing your full order as made to measure items can not be returned or exchanged.

Almost all the products on our web site fall into the category of custom made products. Including some of the items that are listed as 'standard size' as we may make them to order. Where a custom made product has been supplied correctly, we are not able to provide any exchanges or refunds for any reason whatsoever. It is your responsibility to read our how to measure pages before ordering to ensure the measurements you are entering into our web site are correct. If you are unsure, please call us before ordering to double check that the sizes you are entering are correct and you are clear on our measuring guides.

We take great pride in the quality of our products, however we can not accept returns if you are unhappy with the materials used. You must contact us prior to ordering if you want to check any of the materials we use for our frames.

When you place your order, you will have 1 hour from the time you placed the order to make changes or cancel the order. Our automated machinery will commence work on your order exactly 1 hour after placing your order, once we have started work on your order you will not be able to cancel or amend your order for any reason whatsoever.

Whilst the photos of our frames are highly accurate, some frames may appear different on your computer monitor, or the angle of the photo may not show the full frame. We highly recommend ordering a sample of the frame before purchasing a full frame to ensure the frame is perfect for your requirements. We are not able to accept returns of made to measure frames where you are not happy with the finish of the frame.

As the majority of our machinery is computerised its highly unlikely that a frame will be sent out incorrectly, however in this unlikely event, you will need to contact us within 7 days of receiving your order by phone or email. If we confirm that the frame has been manufactured incorrectly a replacement frame will be sent out.

Returning Prints

All prints, including their frames are manufactured to order.

As all prints are manufacture to order, including their frames, we are unable to offer refunds or exchanges for any reason. When you place your order you will have 1 hour to make changes or cancel the order. Our automated machinery will commence work on your order exactly 1 hour after placing your order.

As the majority of our machinery is computerised it is unlikely that a print and frame will be sent out incorrectly, however if this does happen please contact us within 7 days of receiving your order by phone or email. Once we have confirmed that the item has been manufactured incorrectly a replacement item will be sent.

Returning Ready Made Items

Ready made items can be returned or exchanged within 7 days.

A few of our products, such as some small photo frames listed in the ready made frames section, picture hooks and tape, are ready made items.

If for any reason you want to return the goods, you must do so at your own expense within 7 days of receiving your goods. We will refund the same credit or debit card you paid with for the value of the products minus delivery charges from us to you ( if any ) within 30 days.

Damaged / Defective Goods

For insurance purposes you must notify us of damaged goods within 24 hours of receiving the goods.

In the unlikely event that your order has been damaged in transit, or is defective in any way, you must notify us via email or phone within 24 hours of receiving the goods. We will require you to email us a photo of the item, upon receipt of these photos and confirmation of issues we will send out a replacement item as soon as possible.

Where a made to measure product has been damaged in transit we are not able to provide refunds for any reason whatsoever. We will either send out a new product or collect and repair the damaged product.

Unauthorised Returns

All returns must have a returns authorisation number.

If you would like to return an item to us you must have a returns authorisation number. Any goods returned to us without this number will be held for up to 3 months from the date of receipt. During that time you will be able to arrange for us to dispatch the item at a charge of £6.95 to any UK Mainland address. There will be additional charges for non UK mainland addresses which will be quoted at the time of order. You may also arrange to collect the goods from us.

Rewards Points

You earn up to 5 points for every £1.00 you spend with

Rewards points can be used to make purchases through via the website only. You can not claim reward points via orders placed over the phone. Rewards points will not be earned on orders that have been cancelled or where payment has not been received. Rewards points will not be earned on orders placed over the phone, or orders requiring a non typical amount of time by any of our staff members. Rewards points will not be earned on orders that have been discounted, including where a voucher code or a gift code has been used. There is a minimum order value of £20.00 excluding delivery when redeeming reward points. You will not be able to redeem points that will take your order value, excluding delivery, below £20.00.

Rewards points have no cash value. We reserve the right to revoke any rewards points issued at any time for any reason whatsoever.

Voucher Codes & Gift Vouchers

You can use one voucher code or gift voucher per order.

One gift voucher or voucher code can be applied to an order and the value of the voucher does not apply to postage and packaging costs. We reserve the right to void a voucher code or gift voucher for any reason whatsoever. Gift vouchers can only be used on orders exceeding a value of £15.00 excluding postage and packaging. In the event a gift voucher exceeds the value of the order no refund or credit will be issued for the remaining balance of the gift voucher.

Our spin and win system will issue up to 1 voucher code per order. We reserve the right to revoke any voucher codes issued by the spinner at any time for any reason whatsoever.


As a standard, the sizes displayed and asked for are artwork sizes. Not frame sizes, aperture sizes or anything else.

The sizes displayed and asked for are artwork sizes. If you are ordering a frame with a mount, the mount will overlap your artwork by 4mm on each side. If you are ordering a frame without a mount the frame will be made approx 2mm larger so you artwork fits perfectly. Please remember that your frame will also overlap your mount, or your artwork by a few mm.

If you are unsure about sizing please contact us.

Contacting Us By Phone

Our phone lines are open 9am to 5pm Monday to Friday.

Calls to our 0871 288 7602 phone number cost approximately 13p per minute from a BT land line. Charges will vary depending on your network provider. Mobile network providers will typically charge a lot more.

Frames Protect

Frames Protect is a no quibble replacement service.

With the purchase of the Frames Protect service, we offer a no quibble replacement service for all made to measure items. If your items are damaged we may ask you to return them to us at your own expense. If the value of the item is low, we may accept photos of the damage instead of returning them to us. We will send replacement frames even if you damage the frame yourself whilst fitting your artwork.

You must report any damage within 7 days of receiving your frames from us. If you have made a mistake with the sizes of your order, you must send the frame back to us in order for us to send a replacement of a different size. If the new size is larger, there will be a charge for the excess size.

We will not offer a replacement for a frame that has already been replaced. For example, if you purchased a frame and accidentally damaged it during fitting, we will replace the frame for you. If you damage the replacement frame, we will not replace a second time.

You can not purchase Frames Protect after the order has been dispatched. Frames Protect is not insurance, it is simply a no quibble replacement service where guarantee's the replacement of damaged or orders that have been placed incorrectly, providing the frame has been returned to us within 7 days of receipt and the frame has not already been replaced.

Frames Protect is not available for frames


You must own the necessary rights to each and every image you upload to the web site.

By uploading an image to the web site you agree to each of the terms set below:

  • You have all the necessary rights to submit your images to the site services and grant the licenses set forth herein.
  • will not need to obtain licenses from any third party or pay royalties to any third party with respect to your images.
  • Your images do not infringe any third party's rights, including intellectual property rights and privacy rights.
  • Your images complies with these terms and conditions and all applicable laws.

By uploading your photo, you grant a limited, worldwide, non-exclusive, royalty-free license and right to copy, transmit, distribute, publicly perform and display and make derivative works from your image.

You may not upload, post or transmit any image that:

  • Infringes any third party's copyrights or intellectual property rights or any right of publicity or privacy;
  • Contains any pornographic, defamatory, or otherwise unlawful or immoral content.
  • Exploits minors;
  • Depicts unlawful or violent acts;
  • Depicts animal cruelty or violence towards animals;
  • Promotes fraudulent schemes or gives rise to a claim of deceptive advertising or unfair competition; or
  • Violates any law, statute, or regulation.


You may not, without written permission, copy any content including all text and images from this web site. All third party logos displayed are respective of their registered owners.


We have attempted to be as accurate as possible with the information stated on our web site however there is always a risk of human error. In the event we have made a mistake on our web site we will rectify these errors as quickly as possible.

It's important to understand that the colours and material finishes shown on our web site may appear different depending on your computers monitor calibration. For this reason, if the exact colour is important to you, we recommend ordering a sample from us before going to the expense of purchasing your full frame. We can not accept responsibility after goods have been delivered.

In The Frame (Manchester) Ltd will not under any circumstances be liable for any consequential loss as a result of the incorrect supply, late delivery, accidental misrepresentation or any other reason whatsoever whether avoidable or not.

This web site may link to external web sites. In The Frame (Manchester) Ltd are not responsible for the content on these external web sites.

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© 2017 In The Frame (Manchester) Ltd. 58 Ashfield Road, Sale, Cheshire, M33 7DT. All third party logos displayed are respective of their registered owners.