Terms and Conditions

The use of this website and the placement of orders through this website are subject to the following terms and conditions. By accessing this website or placing an order, you agree to be bound by these terms and conditions in their entirety. If you do not agree to these terms and conditions, please do not use or access this website.

We may update these terms from time to time. The terms in place when you order apply to that order; a later update does not change an existing order unless we agree this with you.

These terms and conditions, along with the privacy policy and any other legal notices published on this website, constitute the entire agreement between you and Frames.co.uk regarding the use of this website and the placement of orders through the website.

In-line References

You may see in line references next to some sections on this website, here's what they are referring to.

‡ Free delivery applies to orders over £50 being delivered to selected postcodes. Click here for full delivery details.

† All our online prices are up to 55% off our highstreet prices. Verified by the Advertising Standards Authority as a like for like comparison. The prices displayed online already include this discount.

Stock & Availability

If you require an order to be delivered on a specific date we strongly recommend you contact us to confirm stock levels and manufacture times.

The information provided on this website regarding product stock levels is intended for general information purposes only and should not be relied upon as an accurate or binding representation of product availability. While we make every effort to ensure that the figures displayed are up-to-date and accurate, we do not guarantee the availability of any product and reserve the right to amend or update the information at any time without prior notice. Please note that the phrase "In Stock" may not refer to the product in its entirety, and may instead refer to the availability of the materials required to manufacture the product.

In the event that an item is ordered but is not in stock, we will make every effort to notify you as soon as possible through email, phone, or text message. However, any such communication does not constitute a binding agreement to sell the product, and Frames.co.uk reserves the right to cancel any order for any reason, without any liability to you. We may also provide you with an estimated time of availability or discuss possible alternatives, but we do not guarantee the availability of any product and accept no liability for any losses, damages, or expenses that may arise as a result of the unavailability of a product.

By using this website and placing an order, you acknowledge and accept these terms and conditions regarding product availability, and agree to indemnify and hold Frames.co.uk harmless against any claims, damages, or expenses that may arise as a result of your reliance on the information presented on this website.

Prices & Payments

We accept VISA, Mastercard, American Express and PayPal. It is very important that you check your invoice straight after placing your order.

All prices, unless otherwise stated, are displayed in GBP and are inclusive of UK VAT at 20%. Prices may change at any time. We accept most major credit and debit cards via our web site and over the phone, including VISA, Mastercard and American Express.

UK VAT at 20% will be charged on all orders. We can not remove VAT from your order if you live on the Channel Islands or outside of the UK. As stated on the gov.gg website for Channel Island residents, linked here, "It should be noted that the UK supplier is under no obligation to remove VAT from any transaction or sale". If you live outside of the UK you can check with your countries VAT agency to find out if and how to claim the VAT back. Full details of any VAT paid and our UK VAT number can be found on your invoice.

By placing your order online with us you are giving us permission to charge your credit or debit card for the amount displayed on the web site basket plus any delivery or freight charges as explained on our delivery info page. If your payment is declined for any reason we will periodically re-attempt to charge the payment card. We may also contact you via email or phone to inform you of the unsuccessful payment and to update your payment details.

An invoice will be sent via email after placing your order. If you do not receive an invoice within 10 minutes of placing your order, contact us immediately to request one. It is important that you check your invoice carefully as once an order for made to measure picture frames has begun being manufactured it can not be changed or canceled for any reason whatsoever.

Delivery

Please note that we manufacture the majority of our products to order and manufacture times need to be added to your delivery time.

We will dispatch all our made to measure products after the time of manufacture. Current manufacturing times can be seen on our delivery information page under the help and support menu tab. If you have an urgent requirement, you may select priority service when in the basket for a faster service.

Delivery charges for your order will be calculated automatically in the basket. If you select the wrong delivery address you agree for your card to be charged for the correct amount within 14 days of placing your order without notice. We will usually dispatch your order via Interlink Express who require a signature upon delivery. We may also dispatch smaller items with Royal Mail who do not require a signature, however we only dispatch items with Royal Mail that are usually small enough to push through your letter box, such as picture hooks or tape. We may change our couriers at any time without notice.

It is your duty to take delivery. This obligation consists in carrying out all the acts that could reasonably be expected from you in order to enable the couriers to make delivery and in taking over the goods. Further, preparatory measures such as the provisions of plans, are also part of the cooperation required of you. In the event that our couriers attempt a delivery and you are not available to sign for the delivery or the delivery is refused your order will be taken back to the carriers depot. You must arrange with the carriers directly to re-arrange the delivery within 5 working days. Failure to do so will result in the order being sent back to ourselves and a returns charge of £12.00 will be applied to your order. There will also be a further charge of £6.95 to for us to send out the order again. Whilst we do our best to inform you of delivery dates and times, it is your responsibility to ensure someone is available to sign for your order upon delivery. If you have placed an order for a made to measure product, refusing a delivery does not give you the right to a refund.

It is your responsibility for any payments due for local customs and import duties. ( Not applicable to UK residents as we dispatch from the within the UK ).

In the unlikely event that your order does not arrive in the allotted timescale, please advise us via phone or email as soon as possible so we can investigate with our couriers. Any dates quoted for delivery are approximate and we will not be liable for any costs caused by a delay. It is your responsibility to order from us with adequate time to prevent any disappointment resulting from a late delivery.

In the basket you are asked which delivery option you would like. You must choose the correct option for your area. For example, if you are in Northern Ireland, you must choose the Northern Ireland delivery option. If you do not choose the right option and we incur a delivery charge due to this, you agree for us to re-charge your credit or debit card for this amount without notice.

We reserve the right to amend free delivery thresholds and delivery prices at any time without notice. Any outdated marketing material or information displayed for past delivery prices or free delivery thresholds will not be valid and we will charge the current delivery price at the time of order.

Collections

It is your responsibility to ensure items collected are packaged safely and are insured during transit.

If we have arranged for a parcel to be collected and sent to us, you understand we are not liable for the loss or damage to the goods whilst in transit. Whilst our couriers will take great care handling your goods and the loss rate is extremely low, mishaps can happen and we will not be liable. If your items are of value, please let us know and we will quote for insurance of these items whilst in transit. It is your responsibility to ensure a parcel arrives with us in good condition, regardless of who has arranged the couriers collection.

Consolidating Orders

Multiple orders to the same recipient and address may be sent in the same box.

If you have placed multiple orders with us that are due to be dispatched on similar dates, we may consolidate your orders into one parcel. Your invoices will remain the same and still have multiple order numbers, the only difference is that your orders will be sent in the same box.

Mouldings

Some devices may display colours differently. Please contact us if you have any questions relating to exact moulding colours.

Some devices display colour different to others, so if the exact colour is key to your order please phone us to order a sample before ordering your frame as it may not be the exact same colour as displayed on your device. Please also take into consideration the colours of the side of the mouldings which may vary from the colour of the face. Again, please contact us if you have any questions about moulding colours.

In the event of an order being placed for a large frame using a thin moulding, we may upgrade your moulding free of charge to a thicker version of the same frame. This will ensure that your frame is more suited to your artwork dimensions and strong enough to be hung on the wall without flexing. Where a moulding is the same shape and colour we will not contact you to inform you of this upgrade.

Returning Made to Measure Items

If you are unsure about any of the materials or finishes, we strongly recommend you order samples before placing your full order as made to measure items can not be returned or exchanged.

Almost all the products on our web site fall into the category of custom made products. Including some of the items that are listed as 'standard size' as we may make them to order. Where a custom made product has been supplied correctly, we are not able to provide any exchanges or refunds for any reason whatsoever. It is your responsibility to read our how to measure pages before ordering to ensure the measurements you are entering into our web site are correct. If you are unsure, please call us before ordering to double check that the sizes you are entering are correct and you are clear on our measuring guides.

We take great pride in the quality of our products, however we can not accept returns if you are unhappy with the materials used. You must contact us prior to ordering if you want to check any of the materials we use for our frames.

When you place your order, you will have 1 hour from the time you placed the order to make changes or cancel the order. Our automated machinery will commence work on your order exactly 1 hour after placing your order, once we have started work on your order you will not be able to cancel or amend your order for any reason whatsoever.

Whilst the photos of our frames are highly accurate, some frames may appear different on your computer monitor, or the angle of the photo may not show the full frame. We highly recommend ordering a sample of the frame before purchasing a full frame to ensure the frame is perfect for your requirements. We are not able to accept returns of made to measure frames where you are not happy with the finish of the frame.

As the majority of our machinery is computerised its highly unlikely that a frame will be sent out incorrectly, however in this unlikely event, you will need to contact us within 7 days of receiving your order by phone or email. If we confirm that the frame has been manufactured incorrectly a replacement frame will be sent out.

Your Photos & Prints

We print the photos you choose and professionally fit them into your selected frame.

These photo-printing terms apply when you upload your own image for us to print. Please check the selected image, size, orientation, crop, borders, adjustments and quantity before ordering. For a frame with several openings, check which photo belongs in each opening. An opening left empty contains no customer print and is supplied with a plain white backing. Increasing the quantity orders identical copies of that design; use separate basket items for different designs.

Choosing to fill an opening may crop part of your image. Choosing to show the whole image may add white borders to fit its shape. A mount or the frame's inner lip can cover the edges of the paper, so keep important details away from the edge of the visible opening. Product-photo previews are illustrations of the finished frame, rather than a guarantee of an exact screen-to-print match.

Please upload the best-quality version available to you. Screenshots, compressed copies and small files may look soft or pixelated when enlarged. Our quality checks are guidance based on the file, chosen size and crop; they cannot detect every issue, including an out-of-focus original. A quality warning gives you the opportunity to choose a better file. Continuing after a warning does not waive your legal rights if we print incorrectly or supply faulty goods.

Colours and brightness can differ between a backlit screen and a print, and depend on your screen settings, paper and viewing light. We take reasonable care to reproduce your selected image and adjustments. If an exact colour match is essential, please contact us before ordering to discuss what is possible.

The basket shows the total price before you pay. The printing and fitting charge covers each filled opening, even where the same photo is used more than once. Its paper-area calculation uses the full paper size, including any paper hidden behind a mount or frame lip. Keep your own original files: our upload and saved-photo facilities are not a personal backup service. Details of photo storage and deletion are explained in our Privacy Policy.

You must own the image or have the permissions needed for us to reproduce it, including any relevant copyright and privacy permissions. Do not upload unlawful material or images that infringe someone else's rights. We may decline to print an image where we reasonably believe this requirement is not met, and will explain any cancellation and refund for the affected item.

You retain any copyright and other rights you hold in your images. Uploading gives us permission to store, copy, prepare and print them, and to allow our service providers to do so on our behalf, only as needed to provide the printing, saved-photo and order-support services described here and in our Privacy Policy. Uploading a photo for printing does not give us permission to use it in advertising or on social media. The separate competition terms apply only if you choose to enter that competition.

AI Photo Enhancement

AI enlargement can help some photos, but it can also change details.

Our team may offer an AI-enhanced version of a photo. AI can generate or alter details such as faces, hands, lettering and textures; a higher pixel count does not mean those details are accurate. Where we send you an approval link, please compare both versions carefully. Approving authorises us to print the enhanced version for the photo identified on that page. You can choose to keep your original instead. We do not treat silence or an expired link as approval.

We may also supply a complimentary AI-enhanced print, professionally fitted, with a print of your selected unenhanced version supplied separately so you can choose which to display. In this case you receive both versions at no extra charge. We do not substitute only an AI-enhanced version without your approval. Your rights concerning faulty goods or incorrect printing are unchanged.

Returning Prints

You have one hour to change or cancel your print order. Personalised photo prints are made specifically for you.

1. You can edit your photo, crop and other choices in your basket before paying. After ordering, contact our team to request a change, supply a better-quality file or cancel. We guarantee a one-hour window from the time you place your order. A cancellation received within that hour will be honoured with a full refund for the cancelled order. If you request changes within that hour, we will pause the affected item and agree the revised details and any price difference with you before proceeding. If we are closed, send your request by email within that hour; the time we receive it counts, rather than when our team replies.
2. After the first hour, please still contact us promptly. We will help where production has not progressed too far, but cannot guarantee a change or cancellation. Updating a saved photo or creating a new basket design does not change an order already placed.
3. Prints made from your uploaded photos are clearly personalised goods and do not carry the usual 14-day change-of-mind cancellation right. Our voluntary 90-day ready-made returns offer applies to frames ordered without customer prints; it does not extend to personalised framed-photo orders. This does not remove any statutory cancellation right that applies to a standard frame supplied as part of an order.
4. Personalisation does not affect your rights if an item is faulty, damaged, not as described or incorrectly supplied. Please tell us about a problem as soon as you can so we can help. Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund. Approval of a crop, a quality warning or an AI-enhanced preview does not waive these rights. The same applies to the frame and to our printing and fitting service.

Returning Ready Made Items

Ready made items can be returned or exchanged within 90 days.

For frames ordered with your own printed photos, see Returning Prints above. The 90-day offer is an additional voluntary policy. It does not replace your statutory rights, including any right to cancel an online order by telling us within 14 days of delivery and returning the goods within a further 14 days. For a statutory cancellation, original packaging is not a condition and the legal refund deadlines and delivery-refund rules apply, rather than the extended-policy conditions below.

1. If you want to return a ready made frame please you may do so within 90 days of delivery.
2. We can only accept returns in their original packaging.
3. All items must be returned to us in perfect condition, we strongly recommend using an insured delivery service.
4. All items must be returned to us at your own expense.
5. Once we have received your return and verified the condition of the items, we will issue a refund to the same credit or debit card you paid with for the value of the products minus any delivery charges (if any) within 30 days.
6. If you have paid via PayPal we will refund back to your PayPal account within 30 days.

Damaged / Defective Goods

Please report damage or a defect as soon as possible so we can put it right.

1. Reporting delivery damage within 24 hours helps us investigate with the courier, but missing that time does not remove your legal rights.
2. Photos of the item and packaging can help us resolve the problem quickly. Please contact us if you cannot provide them.
3. We will arrange an appropriate remedy in accordance with your consumer rights, which may include a repair, replacement, price reduction or refund. We will cover reasonable return costs where goods are faulty or incorrectly supplied.
4. These rights apply to personalised prints and made-to-measure products as well as ready-made items.

Unauthorised Returns

All returns must have a returns authorisation number.

1. If you would like to return an item to us you must have a returns authorisation number issued by customer services.
2. Any goods returned to us without this number will be held for up to 3 months from the date of receipt.
3. You may request for us to re-deliver unauthorised returns back to you for a charge. Contact us for costings.
4. You may collect your items from us free of charge.

Rewards Points

You earn up to 5 points for every £1.00 you spend with Frames.co.uk.

1. Rewards points can be used to make purchases through Frames.co.uk via the website only. You can not claim reward points via orders placed over the phone.
2. Rewards points will not be earned on orders that have been cancelled or where payment has not been received.
3. Rewards points will not be earned on orders placed over the phone, or orders requiring a non typical amount of time by any of our staff members, including, but not limited to, where customer services have been required to amend an order.
4. Rewards points will not be earned on orders that have been discounted, including where a voucher code or a gift code has been used.
5. Rewards points will not be earned on orders where reward points have been redeemed.
6. You can not redeem rewards points on orders where a voucher code has been used.
7. There is a minimum order value of £20.00 excluding delivery when redeeming reward points. You will not be able to redeem points that will take your order value, excluding delivery, below £20.00.
8. Rewards points have no cash value.
9. Rewards points are not transferable.
10. We reserve the right to revoke any reward points issued for any reason whatsoever.

Voucher Codes & Gift Vouchers

You can use one voucher code or gift voucher per order.

1. One gift voucher or voucher code can be applied to an order and the value of the voucher does not apply to postage and packaging costs.
2. We reserve the right to void a voucher code or gift voucher for any reason whatsoever.
3. Gift vouchers can only be used on orders exceeding a value of £15.00 excluding postage and packaging.
4. In the event a gift voucher exceeds the value of the order no refund or credit will be issued for the remaining balance of the gift voucher.
5. Our spin and win system will issue up to 1 voucher code per order.
6. We reserve the right to revoke any voucher codes issued by the spin and win system at any time for any reason whatsoever.

Sizing

As a standard, the sizes displayed and asked for are artwork sizes. Not frame sizes, aperture sizes or anything else.

1. All sizes displayed, unless otherwise stated, are relating to the size of artwork that will fit inside the frame.
2. Frames with a mount will overlap your artwork by approximately 4mm on each side.
3. Frames without a mount will be approximately 2mm larger than your artwork size.
4. All frames have a lip on the inside to stop artwork falling through the front. This lip will cover your artwork by a few millimeters all the way around.
5. If you are unsure about sizes we strongly recommend getting in touch by phone or email to discuss.

Contacting Us By Phone

Our phone lines are open 9am to 5:30pm Monday to Friday.

1. Calls to our telephone numbers beginning with 0871 cost approximately 13p per minute from a BT land line. Charges will vary depending on your network provider. Mobile network providers will typically charge a lot more. Check with your network provided if you are unsure of the costs.
2. Calls to our telephone numbers beginning with 0161 are charged at local rate, check with your network provider before calling if you are unsure of the costs.
3. We will not provide refunds for telephone calls under any circumstance. It is your responsibility to check call charges with your network operator before calling.

Competition - Win The Cost Of Your Frame Back

Upload a photo of your frame hung on the wall for a chance to win the cost of your frame back.

https://www.facebook.com/frames.co.uk

1. The competition is only valid for existing customers.
2. To enter the competition you must upload a photo of your framed artwork hung on the wall to our Facebook Page linked above.
3. We will pick one winner each month who will be refunded the cost of the photographed frame.
4. The photographed frame must be one purchased from Frames.co.uk. The selected winner must be able to provide proof of purchase upon request. An order number or delivery address will usually be sufficient.
5. You can enter as many times as you like by posting more photos to our Facebook page.
6. By uploading a photo, you grant In The Frame (Manchester) Ltd the rights to use the uploaded photo on the Frames.co.uk website and in other marketing materials including, but not limited to, Google Advertisements, Facebook Advertisements and Magazine Advertisements. We may also include your abbreviated name as a reference to the photo. For Example, uploaded by J Smith.

Copyright

1. You may not, without written permission, copy any content including all text and images from this web site.
2. All third party logos displayed are respective of their registered owners.

Liability

1. We have attempted to be as accurate as possible with the information stated on our web site however there is always a risk of human error. In the event we have made a mistake on our web site we will rectify these errors as quickly as possible.
2. It's important to understand that the colours and material finishes shown on our web site may appear different depending on your computers monitor calibration. For this reason, if the exact colour is important to you, we recommend ordering a sample from us before going to the expense of purchasing your full frame. We can not accept responsibility after goods have been delivered.
3. In The Frame (Manchester) Ltd will not under any circumstances be liable for any consequential loss as a result of the incorrect supply, late delivery, accidental misrepresentation or any other reason whatsoever whether avoidable or not.
4. This web site may link to external web sites. In The Frame (Manchester) Ltd are not responsible for the content on these external web sites.
5. We reserve the right to cancel an order for any reason whatsoever, providing a full refund of any monies paid.